1. Privacy notice

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Who we are

Hope & Glory Flower Co. is a flower, workshop and community business based at The Post Office, Main Street, Tysoe, Warwickshire CV35 0SE.

 

For data protection purposes, the organisation responsible for your personal information is:

 

Legal name: Jacqueline Franklin t/a Hope and Glory Flower Company
Trading name: Hope & Glory Flower Co.
Address: The Post Office, Main Street, Tysoe, Warwickshire CV35 0SE
Email: hopeandgloryflowerco@gmail.com
Telephone: 01295680632

 

In this notice, “we”, “us” and “our” mean Hope & Glory Flower Co.

 

This notice explains what personal information we collect, why we use it, how we protect it and what rights you have. It applies when you use our website, contact us, book a workshop, sign up to our emails, enquire about flowers or weddings, or interact with us through social media.

 

The information we collect

Depending on how you interact with us, we may collect:

 

• your name and contact details, including email address, telephone number and address;

• booking and payment information, including the workshop or service you book and transaction details;

• information you provide in an enquiry or booking form;

• allergies, access requirements or other information you choose to share so that we can make a workshop or service more suitable for you;

• information about your wedding, funeral, event or floral requirements;

• your email-marketing preferences;

• technical information about how you use our website, such as IP address, browser, device and pages visited, where this is collected through cookies or similar technologies; and

• photographs, testimonials or social-media content where you have given permission for us to use it, or where you have shared it publicly and the context makes that use reasonable.

 

Please do not send us medical information or other sensitive personal information unless it is relevant to your booking or enquiry. If you do provide information about allergies, access requirements or dietary needs, we use it only to help us prepare appropriately and respond to you.

 

How we use your information

We use personal information to:

 

• respond to enquiries and provide the information or service you request;

• arrange and administer flower orders, wedding enquiries, funeral-flower enquiries and other floral services;

• manage workshop bookings, attendance, payments, reminders, cancellations and refunds;

• contact you about a booking or enquiry;

• accommodate allergies, access requirements and other practical needs you tell us about;

• send workshop dates, seasonal pre-orders and occasional news where you have consented to receive marketing, or where another lawful route permits it;

• process payments and keep appropriate business and financial records;

• manage, secure and improve our website and services;

• respond to complaints, prevent misuse and protect our business and customers; and

• comply with legal, accounting, tax and regulatory obligations.

 

Our lawful bases

We rely on the following lawful bases under UK data-protection law:

 

Purpose

Lawful basis

Responding to an enquiry or arranging a service you have requested

Taking steps at your request before entering into a contract, or performing a contract with you

Managing workshop bookings, payments, reminders and cancellations

Performing a contract with you

Using information about access requirements or allergies that you choose to provide

Your explicit consent where required, or another lawful condition applicable to the specific information

Keeping business, payment and accounting records

Legal obligation and legitimate interests

Sending optional marketing emails

Your consent, or another lawful basis permitted by applicable electronic-marketing rules

Website security, basic administration and preventing misuse

Legitimate interests

Non-essential analytics, advertising or social-media cookies

Your consent, where required

You can withdraw consent at any time. Withdrawal does not affect processing that took place before withdrawal.

 

Who we share information with

We may share relevant information with trusted service providers who help us run the business, including:

 

• Wix, which hosts the website and may provide forms, bookings, customer-management, email and payment-related services;

• payment providers used through Wix Bookings or another booking or payment service;

• email and newsletter providers used to send communications you have requested;

• accountants, professional advisers and insurers where necessary;

• delivery, venue or event partners where needed to fulfil a service you have requested; and

• public authorities, regulators, law-enforcement bodies or professional advisers where we are legally required or permitted to do so.

 

We do not sell your personal information.

 

Some service providers may process information outside the UK. Where this happens, we use the safeguards required by UK data-protection law, such as an adequacy decision, appropriate contractual safeguards or another permitted transfer mechanism.

 

How long we keep information

We keep personal information only for as long as we reasonably need it for the purpose for which it was collected, including legal, accounting, insurance and complaint-handling requirements.

 

As a general guide:

 

• booking, payment and accounting records are normally kept for the period required by tax and accounting rules;

• enquiry records are normally kept for as long as necessary to deal with the enquiry and any resulting relationship;

• marketing information is kept until you unsubscribe, withdraw consent or it is no longer needed; and

• information about access requirements or allergies is deleted when it is no longer needed for the relevant booking or service, unless a longer period is required by law.

 

We review retained information periodically and securely delete or anonymise information that is no longer needed.

 

Your rights

Subject to legal exceptions, you may have the right to:

 

• ask for a copy of the personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to delete information where there is no good reason for us to keep using it;

• ask us to restrict how we use information in certain circumstances;

• object to processing based on legitimate interests, including direct marketing;

• ask for certain information in a portable format; and

• withdraw consent where processing is based on consent.

 

You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us directly.

 

To exercise a right, contact us at hopeandgloryflowerco@gmail.com. We may need to verify your identity before responding. We normally respond within one month, although the law allows an extension for complex requests.

 

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection:

 

Make a data-protection complaint to the ICO

 

Security

We take reasonable technical and organisational steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Online payments are handled through the relevant payment provider. We do not ask you to send full payment-card details by email or through a general enquiry form.

 

No internet transmission or storage system is completely secure. If you believe your information has been compromised, please contact us promptly at hopeandgloryflowerco@gmail.com.

 

Changes to this notice

We may update this notice when our services, technology or legal obligations change. The latest version will be published on this page with the date shown at the top.

 

Contact

If you have a privacy question or want to exercise a data-protection right, contact:

 

Hope & Glory Flower Co.
The Post Office, Main Street, Tysoe, Warwickshire CV35 0SE
Email: hopeandgloryflowerco@gmail.com
Telephone: 01295680632

 

 

 

2. Cookie notice

Our website uses cookies and similar technologies. Some cookies are necessary for the website to work, including page loading, security, forms, bookings and payment-related functions. Other cookies may help us understand website use, remember preferences or support embedded content.

 

Where consent is required, we will ask for it before using non-essential cookies. You can change your preferences through the cookie settings provided on the website. You can also control cookies through your browser settings, although blocking necessary cookies may affect the website, forms or booking process.

 

Wix may set cookies and similar technologies when it hosts and operates this website. The exact cookies used can change when we add or remove features, so the live Wix cookie settings and cookie list should be checked before publication.

 

For more information about cookies and consent, see the ICO guidance on cookies and similar technologies.

 

 

 

3. Workshop booking terms

Booking and payment

A workshop place is confirmed when payment has been received through the booking system. Prices are shown on the relevant workshop page and include the materials stated in the workshop description.

 

Workshops take place upstairs in The Cosy Space at Tysoe Post Office and are accessed by stairs. If you have access requirements, please contact us before booking or tell us in the booking form so that we can discuss what may be possible.

 

Please tell us about allergies, access requirements or other practical needs that may affect your participation. We will handle this information sensitively and use it only to help prepare for your visit.

 

Cancellations and transfers

Unless a workshop page states different terms, if you cancel at least seven days before the workshop, we will offer a full refund or move your booking to another available date.

 

Within seven days of the workshop, a refund may not be possible because flowers and materials may already have been ordered. You are welcome to send someone in your place, provided you tell us their name in advance.

 

If we cancel a workshop, we will offer you an alternative date or a full refund.

 

Please arrive a few minutes before the start time so that the workshop can begin promptly.

 

Workshop experience

Workshops involve flowers, scissors and other practical materials. Please follow the tutor’s instructions and tell us in advance about anything that may affect your ability to take part safely.